Refund policy
PRODUCT RETURNS
We want you to have a smooth and positive experience with your order.
Due to the way our products are fulfilled and shipped internationally, we're unable to accept physical returns. Because our fulfillment partners are located overseas, return shipments are often rejected or stopped during customs processing and would not reliably reach our warehouse. To keep things simple and fair, we handle all issues without requiring you to ship anything back.
We absolutely stand behind our customers and will work to make things right in the following situations:
- You received the wrong item
- Your item arrived damaged or defective
If your order qualifies, please contact us within 30 days of delivery at support@tryshenhype.com and our team will review your case promptly.
To help us resolve things as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item received
Once reviewed, we'll work with you on the best resolution available.
Please note:
- Requests must be submitted within 30 days of delivery before any resolution can be issued
- We are unable to process claims without proper documentation or proof
- Purchases made outside our official website must be handled through the original point of purchase
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
CANCELLATIONS
Orders can be canceled within 3 hours of being placed. After this window, the order enters our processing and fulfillment system and the purchase becomes final — we are unable to cancel, modify, or refund it at that stage.
Please note:
- Cancellation requests must be submitted within 3 hours of placing the order
- Once processing has begun, the order cannot be canceled or modified
If you need assistance, contact our support team as soon as possible and include your order number so we can review your request promptly.
EXCHANGES
Since we're unable to accept physical returns, we don't offer traditional exchanges. If you received the wrong item or something arrived damaged, contact us at support@tryshenhype.com and we'll find the best resolution for you — whether that's a replacement or a refund.
REFUNDS
Once your case has been reviewed and approved, you'll be refunded to your original payment method within 10 business days. Please keep in mind that your bank or card provider may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please reach out to us at support@tryshenhype.com.